Refunds and cancellation

How Premium is sold

DRAFT: The service operator is intended to be EduInvestment Holdings LLC, which the owner describes as a Delaware limited liability company (not independently checked against a company registry). The company’s legal address, as stated by the owner (not proof of registration and not stated to be an address for legal notices): 16192 Coastal Highway, Lewes, DE 19958, United States. Separate mailing address, not stated to be a registered office or an address for legal notices: 8 Hudson Avenue, Eastleigh Ridge, Edenvale, GP 1609, South Africa.

DRAFT: Premium is a recurring subscription paid through Stripe Checkout. Price, currency and billing interval: [PREMIUM PRICE, CURRENCY AND BILLING INTERVAL - TO BE ANNOUNCED]. The owner will set the price after a final cost and profit assessment; the site shows the price as "to be announced" until then. Billing starts when you complete checkout on the Stripe page.

DRAFT: No free trial is offered. The Free plan (up to 20 results per page, 10 chat messages per UTC day, no export, 2 saved lists of up to 10 projects each, and comparing 2 projects) is the way to try the service. Promotion codes can be entered at checkout. Tax handling has not yet been confirmed; Stripe may show taxes or other amounts at checkout depending on the final configuration.

Cancelling

DRAFT: You can cancel at any time yourself: sign in, open your account page, choose "Manage billing" and use the Stripe customer portal (the portal options have not yet been verified for this draft).

DRAFT: Cancellation is intended to take effect at the end of the current paid period: Premium stays active until then, your account page shows "Ends on" with the date, and your account then returns to the Free plan. This is the intended Stripe portal configuration and it has not yet been verified: [STRIPE PORTAL SET TO CANCEL AT PERIOD END - SETTING TO BE VERIFIED].

Premium limits and export apply while your subscription is active. When the subscription ends your account returns to the Free plan limits. After the subscription ends, your account remains on the Free plan unless it is deleted or otherwise restricted under the applicable terms.

Refunds

DRAFT: Except for the 7-day money-back guarantee below and refunds required by applicable law or where the service clearly failed to work for you, there are no partial-period or pro-rata refunds for time already used in a billing period.

DRAFT: 7-day money-back guarantee, on the first payment only: email support@solomulti.com within 7 days of your first payment and we intend to refund it in full. We intend to reply within 5 business days. These are targets we intend to meet, not guarantees, and they do not override any period that applicable law sets. The refund is returned to the original payment method through Stripe.

DRAFT: We also give a refund where applicable law requires one, or where the service clearly failed to work for you.

DRAFT: Where the law gives you a statutory right of withdrawal or refund, nothing on this page limits it. When you subscribe and use Premium immediately, you may be asked to agree to immediate access. The wording of that agreement is subject to a lawyer’s review: [IMMEDIATE-ACCESS AND STATUTORY WITHDRAWAL WORDING - TO BE CONFIRMED BY A LAWYER].

This page is not intended to limit any non-excludable consumer, cancellation, withdrawal, refund, chargeback or other statutory rights you may have, to the extent applicable law provides them. Liability limits, if any, are addressed separately in the Terms of Service and remain subject to legal review.

Failed payments and changes

If a payment fails, your access to Premium depends on the Stripe subscription status received by the site; the site treats Premium as active only while the subscription status received from Stripe grants access. Stripe’s portal is intended to be used for billing management; the available portal options, including cancellation, invoices and payment-method updates, have not yet been verified for this draft.

We may change plans or prices in the future. This draft does not yet state how price changes or notices will be handled.